How to assign give all department access to all users
How to assign give all department access to all users
6 years, 11 months ago
In the support ticketing extension, By default tickets of a specific department are visible to only members of that department.
How can I make all tickets of all departments visible to all users?
How can I make all tickets of all departments visible to all users?
Re: How to assign give all department access to all users
6 years, 11 months ago
This can be done from the configuration panel. Just follow the below steps
1. Go to Support/Helpdesk
2. Click on "Go to Admin panel"
3. Click on "Staff"
4. Click on "Usergroups"
5. Select the user group "Staff" and select all the departments u wish to give access to
1. Go to Support/Helpdesk
2. Click on "Go to Admin panel"
3. Click on "Staff"
4. Click on "Usergroups"
5. Select the user group "Staff" and select all the departments u wish to give access to
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