Hi Alcolate,

You can checkout a video tutorial of the system here:

I did not get the query about local domain, do u mean to say how to add new users into the system? In that case you can refer this document on how to add more users: docs.uknowva.com/how-to/34-how-to-add-a-new-user

Also, you can ask other users to generate ticket from the web form here: lam.uknowva.com/cst/open.php

You can also refer the tutorial to figure out about How to integrate setup the SMTP email settings so that the system can autofetch from an support email and create tickets.

Let me know if you have any queries.

thanks

Can u share the code u r using to validate the token ? Also share the API URL u r hitting

This feature is recently added ...To do it, just upgrade to the latest version and then in your import excel, have a field Called Enabled



Sample file is attached

Thanks....I have added this as a suggestion to our git repo....our developers will work out something around this soon

Can u please highlight which types of leaves are not updated....for which users .

Also, let us know how did u update the leaves...did u do an import or just configured the leave types

Thanks for notifying, this was a core bug which is resolved now. Just upgrade uKnowva to latest version and it will be fixed

Sometimes DA of default 750 gets added to the Investment app, if you do not provide a DA in the salary, then u need to do the following to make sure TDS computation is correct.

1. Go to uKnowva Configuration
2. Go to Apps manager
3. Click on Investment declarations app
4. Set DA as zero

there may be many reasons for this, some firewall issue or a wrong port number.

You may check that on your server and if it does not work, then I would advise to just disable SMTP, the system will still send the email via PHP from the server and if someone replies, the same will be updated on the ticket thread.

thanks

This can be done from the configuration panel. Just follow the below steps

1. Go to Support/Helpdesk
2. Click on "Go to Admin panel"
3. Click on "Staff"
4. Click on "Usergroups"
5. Select the user group "Staff" and select all the departments u wish to give access to

when u assign to urself....system will not send email to u as u are the initiator...it is smart enough to save an unnecessary email