Hello,

In the list of optional holidays Check box will not be visible if it is applied by user himself.

and for reporting manager to approved your holidays please refer below given link:-

docs.uknowva.com/how-to/hrms/228-how-to-...-holiday-of-reportee

Regards,
Amit Aher

Hi,

The required has been done as per your request. Can you please check and let us know if you need any further assistance.

We see that your website does not have a maintenance plan yet. Since you are a valued customer, we did the required for now though your website does not have a maintenance plan.

We understand the importance of your website for your business, hence we suggest you to subscribe to our maintenance plan for continued support in future, the plans are listed on convergencesupportdesk.com/pricing

Thanks,
Amit Aher

Hello Sir,

We have checked and found that since yours is a free account, it has limited space which was exceeded as uKnowva keeps writing system logs, etc, hence you were unable to export any file from the system. I have temporarily fixed this problem, but this will surely come again in future again. We request you to please upgrade to a paid subscription to get more disk space. Moreover you get personalized support as well. Please connect with our sales team for more details on this.

Regards,
Amit Aher

Hello Sir,

Earlier your location was not shared, to update status we are checking your location.

But now we have change it to update status without share location.

Please check now you can update status.

Regards,
Amit Aher

We have checked and found that since yours is a free account, it has limited space which was exceeded as uKnowva keeps writing system logs, etc, hence you were unable to export any file from the system. I have temporarily fixed this problem, but this will surely come again in future again. We request you to please upgrade to a paid subscription to get more disk space. Moreover you get personalized support as well. Please connect with our sales team for more details on this.

Hi,

By default Mobile no field is restricted for all API calls, we have now enabled it for your instance, you will be able to see the output in Mobile no. now.

Regards,
Amit Aher

Hello ,

You can do this form uknowva configuration.

Please find the below given link and follow steps for configuration.

forums.uknowva.com/f/73-general-discussi...urday-as-weekly-off-

Regards,
Amit Aher

Hello ,

uKnowva keeps creating a lot of temporary files like error logs, audit logs, backups etc. automatically at the backend, hence your space would still keep increasing though you are not uploading heavy files. For now we have cleared the files manually and there is enough space on your instance. If you upgrade to a paid instance, such files will be automatically cleared.

Regards,
Amit Aher

Hello Sir,

Please refer the link of below given extension.

uknowva.com/extensions/uknowall-firewall/44

This will help to set up access level of uknowva.

Thanks.

Hello,

This plugin acts like a master key. Using this plugin, uKnowva administrators can log in as any user in the system using their own password.

Please refer below link for Master Login Extension.

uknowva.com/extensions/master-login/63

Thanks.

Hello,

To update the leave balance of all user please follow the below link:

docs.uknowva.com/how-to/hrms/167-how-to-...sers-in-uknowva-hrms

Regards,
Amit Aher

Hello,

We have created new user(Test) and tried to login with that new user and we are able to punch in uknowva.

Timing is tracked properly for that user.

If time zone is recenlty change then old entries will remain same and time will be tracked properly for new entries.

Have a Nice Day!

Well, I checked it, all seems to be fine, the time is also correct. Please try again and if you still face the same problem, please send us a screenshot with exact steps to reproduce the error.

Hello,

We make the configurable field shift time and working hours in user profile.

Please visit below given link for "How to configure".

docs.uknowva.com/how-to/hrms/168-how-to-...rent-user-in-uknowva

When the username changes then sometimes help desk menu is redirected to home page for that user, So at that time edit that user and save it and try to access the help desk menu from that user login.