By when can we expect a reply?
Thanks

Our instance name is 'xplore'.

Also one more issue we are facing is that users get punched out immediately after punching in if their internet gets disconnected for a second too. Disconnect offline users has been selected by us while configuring, but couldn't find any setting to set it to say 15 mins or an hour or an time duration. It currently happens instantly. Any solution for this?

Thanks

Hi,
I am unable to import user attendance via csv. I tried clicking on 'Import .csv file'.
I get the option to download the template, but option to import as shown in the documentation is not seen. I am the admin user. Have attached a screenshot. Any setting that I am missing?

Yes. It has been installed.
Thanks for the prompt support

xplore.uknowva.com

Thanks