Not able to get email notification while assigning a ticket to myself
Not able to get email notification while assigning a ticket to myself
6 years, 3 months ago
Hi,
When I assign a ticket to myself in support ticketing system, I do not get an email trigger, when I assign it to someone else, it sends a notification to the user.
When I assign a ticket to myself in support ticketing system, I do not get an email trigger, when I assign it to someone else, it sends a notification to the user.
Re: Not able to get email notification while assigning a ticket to myself
6 years, 3 months ago
when u assign to urself....system will not send email to u as u are the initiator...it is smart enough to save an unnecessary email 
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