Not able to get email notification while assigning a ticket to myself
Not able to get email notification while assigning a ticket to myself
6 years, 11 months ago
Hi,
When I assign a ticket to myself in support ticketing system, I do not get an email trigger, when I assign it to someone else, it sends a notification to the user.
When I assign a ticket to myself in support ticketing system, I do not get an email trigger, when I assign it to someone else, it sends a notification to the user.
Re: Not able to get email notification while assigning a ticket to myself
6 years, 11 months ago
when u assign to urself....system will not send email to u as u are the initiator...it is smart enough to save an unnecessary email 
|
||
Most Discussed
-
-
- REMOVE TEAM MABER
- In General discussion
- 1 month ago
-
-
-
- how to select Weekly off option in attendance
- In Issues and troubleshooting
- 5 months, 1 week ago
-
-
-
- payment
- In General discussion
- 6 months, 1 week ago
-
-
-
- Re: How to Configure API Field for Employee Profil
- In APIs & Web services
- 6 months, 2 weeks ago
-
-
-
- Re: How to Configure API Field for Employee Profil
- In APIs & Web services
- 6 months, 3 weeks ago
-
Latest Forum Posts
No posts to display.
