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Not able to get email notification while assigning a ticket to myself
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TOPIC: Not able to get email notification while assigning a ticket to myself

Not able to get email notification while assigning a ticket to myself 6 years, 6 months ago #117

Hi,

When I assign a ticket to myself in support ticketing system, I do not get an email trigger, when I assign it to someone else, it sends a notification to the user.
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Re: Not able to get email notification while assigning a ticket to myself 6 years, 6 months ago #118

  • vicky
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when u assign to urself....system will not send email to u as u are the initiator...it is smart enough to save an unnecessary email
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