Not able to get email notification while assigning a ticket to myself

OFFLINE

Not able to get email notification while assigning a ticket to myself

2 years, 9 months ago
Hi,

When I assign a ticket to myself in support ticketing system, I do not get an email trigger, when I assign it to someone else, it sends a notification to the user.
OFFLINE

Re: Not able to get email notification while assigning a ticket to myself

2 years, 9 months ago
when u assign to urself....system will not send email to u as u are the initiator...it is smart enough to save an unnecessary email
  • Page:
  • 1