Recent Activities
-
Priyanka Jain replied to the topic Re: Email thread using the same ticket number in the Forums.WE have made certain changes on ur staging as well as LIVE site, can you try now and let us know if it works.
You will have to keep the person who created the ticket in CC on the...
Read More... -
Priyanka Jain created a new topic How to add new skills/keywords while posting a job in the Forums.You have to just enter comma while typing, just checkout this video on how you can do o
-
Priyanka Jain replied to the topic Re: Login to the particular employee account without changing password in the Forums.Yes....that's correct
Read More... -
Priyanka Jain replied to the topic Re: Login to the particular employee account without changing password in the Forums.If u r d admin, just use the other user's username and ur own password to login.
Note: this plugin will only work for users who are not admins.
Read More... -
Priyanka Jain replied to the topic Re: uKnowva HR Manager access in the Forums.Currently, there are is an extra step you still need to do to delegate the HR Manager access:
...
Read More... -
Priyanka Jain replied to the topic Re: Issues and Help in resolving it in the Forums.Hi,
Please find our answers below:
1. Helpdesk Link - Not Working Showing 404
Resolved, You Had Probably Unpublished the Cs Ticket App Which Is Required for...
Read More... -
Vicky Jain thanks for the post Re: Notice Board -
Priyanka Jain replied to the topic Re: Notice Board in the Forums.Hi,
Yes. There is an option to view all notices posted. We have enabled that option in your uKnowva Account.
There are 4 notices posted till date, out of which 3 are...
Read More... -
Priyanka Jain replied to the topic Re: Username change gives an error of primary key in the Forums.Yes....there was a bug in the earlier version of the helpdesk module, because of which the notification was triggerred, we had fixed this sometime back.
So, an upgrade would ensure...
Read More... -
Priyanka Jain replied to the topic Re: Username change gives an error of primary key in the Forums.Hi,
I think you are using an older version of the Helpdesk/Ticketing system extension, just upgrade the extension from extension store on your instance and then I think this should...
Read More...
