I wanted to know how I can use eticket support

OFFLINE

I wanted to know how I can use eticket support

9 months, 1 week ago
Hello, I wanted to know how I can use eticket support,

I\'m on a local domain network and I wanted to use this support for the company. as I do, because I am encountering many difficulties, in introducing new email, new user. help me please. and how can I by the system available to the users in the company?
OFFLINE

Re: I wanted to know how I can use eticket support

9 months, 1 week ago
Hi Alcolate,

You can checkout a video tutorial of the system here:

I did not get the query about local domain, do u mean to say how to add new users into the system? In that case you can refer this document on how to add more users: docs.uknowva.com/how-to/34-how-to-add-a-new-user

Also, you can ask other users to generate ticket from the web form here: lam.uknowva.com/cst/open.php

You can also refer the tutorial to figure out about How to integrate setup the SMTP email settings so that the system can autofetch from an support email and create tickets.

Let me know if you have any queries.

thanks
  • Page:
  • 1